Return Policy
Return and Refund Policy
At ProNexta, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help.
1. Returns
You have the right to return a product within 14 days of receiving it, in accordance with the European Union Consumer Rights Directive. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exceptions
Our return policy does not apply to products that have been opened or used.
5. Contact Us
If you have any questions on how to return your item to us, please contact our customer service team at info@pronexta.com.